Volunteer Opportunity Details
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If you are interested in this volunteering opportunity please contact us
- By emailing volunteering@boltoncvs.org.uk
- By calling us on 01204 546060
- By using this online form to send us a message
If you are interested in this volunteering opportunity please contact us
- By emailing volunteering@boltoncvs.org.uk
- By calling us on 01204 546060
- By using this online form to send us a message
Organisation Name: Citizens Advice Bury & Bolton
Opportunity Name: Volunteer Telephone Receptionist
Districts: Boroughwide
Opportunity Type: Long-term Commitment
Time Of Day: Weekday Mornings, Weekday Afternoons, Weekday Evenings, Weekend Full Days, Weekend Half Days, Casual or Intermittent
Where Is The Opportunity Located?: Indoor
Opportunity Role Type: Administration Office and Reception Work
Requirements:
Wheelchair Access?: No
Full Description: The role of a Volunteer Telephone Receptionist is an important role – you will make a significant contribution to ensuring clients are able to access our services for advice, when they need it.
As a Volunteer Telephone Receptionist, you will have a sensitive listening ear and use appropriate questioning skills (via Citizens Advice website, scripts and other diagnostic tools as needed). You will establish what the client wants/ needs and then pass to the appropriate team within CABB.
As a Volunteer Telephone Receptionist, you will have a sensitive listening ear and use appropriate questioning skills (via Citizens Advice website, scripts and other diagnostic tools as needed). You will establish what the client wants/ needs and then pass to the appropriate team within CABB.
